Lenders Point of View -
With all the talk of a financial crisis, the banks were at first trembling in their pants about all the foreclosures and losses on their portfolios. Take out the emotion and it boils down to the fact that the big lenders just want out. How they all do it, is up to their management. Lenders must liquidate, without appearing to give in, less other borrowers will file for the same outs...
Find the right person to talk to. This most simple of strategy means speaking to a loss mitigation department or other branch other than customer service. Once you get there, you must be able to show the following, although not necessarily in order - late payments, ability to pay, budget, and mitigating factors. Just explaining that if they dont help you, you are going to suck their portfolio dry - just aint going to work. Most lenders and mortgage servicers will have a plan for you if you qualify.
Find out what they are looking for. Most will not want to tell you their formula, but its quite simple. You should be able to meet their debt to income ratio in the form of a budget. Prepare one and see if your debt to income ratio is under 45%...The lower the better, but too low - then you will be asked why you cant make ends meet. Dont ever say your going through a job loss or unemployment, unless you have just started a new job. They will have you short sell or go into foreclosure, rather than risk you being totally unable to pay and stall out. Be ready to provide documentation on income and assets in the bank.
Check the Internet. There are a myriad of solutions to negotiating with your lender. Search for specifics and situations.
Best reasons to give for a payment reduction. The key here is to present a temporary setback or corrected situation.
Get a repayment plan or have them put the late months into the back of the loan. The best strategy is to put your emotions behind you and look at it from the lenders perspective. Ask, check all options with them.