6500 International Parkway
Suite 1500
Plano, TX 75093
972-644-3349 tel
972-644-3356 fax
866-660-5804 toll free
info@acqura.net
Homeowner Solution Center
Have questions about payment options? Having trouble paying your mortgage and not sure what to do? Acqura’s Homeowner Solution Center is here to help. The Homeowner Solution Center provides you with answers to commonly asked questions, explains many mortgage terms, and offers a variety of resources designed to help you keep your financial life running smoothly. Still can’t find what you’re looking for? The Homeowner Solution Center is staffed with friendly, trusted advisors dedicated to helping borrowers facing financial difficulties associated with owning a home.
The Homeowner Solution Center Team is:
Experienced – working with borrowers facing financial difficulties
Well-Trained – completes extensive training before ever taking a call and as participates in specialized training
Empowered – to work things out directly with the borrower and make recommendations for approval
Compassionate – they know the importance of homeownership and they want to help you get through any difficulties as successfully as possible
How to Get Help: Don’t wait until it’s too late!
Call Us
If you’re facing financial difficulties and having trouble paying your mortgage, please contact us ASAP! You can speak with a Home Owner Solutions Center advisor by calling 866-660-5804.
Possible Solutions
If your mortgage is past due or facing foreclosure, our Homeowners Solution Center may be able to work with you to help bring your account current while minimizing the negative impact on your credit.
You can contact a Homeowners Solution Center advisor at 866-660-5804 or you can also log in to your online account and go to Payment Help. You’ll find the necessary forms there to help you through this process.
Eligibility is determined on a case-by-case basis and may be able to arrange one of the following loan solutions. Listed below are some of the solutions that might be available to you:
Repayment Plan or Special Forbearance
Acqura may be able to arrange a plan based on your financial situation to spread out repayment of your past-due balance over an extended period of time.
Loan Modification
It may be possible to modify your mortgage contract to incorporate your past-due amounts and sometimes even reduce your monthly payment. This could be accomplished by extending the loan term, lowering the interest rate or capitalizing past-due interest. However, this is a legal change to the terms of the loan and involves obtaining approval from the loan owner or investor.
Items you need for a Loan Modification:
Hardship Letter
Two Pay Stubs
One Bank Statement
Mortgage Insurance Claim
Acqura may be able to work with you to obtain a one-time loan from the mortgage insurance fund to bring your mortgage current. You would then have the ability to pay back this loan to the insurance company over an agreed upon period of time.
Short Sale or Pre-Foreclosure Sale
This will allow you to avoid foreclosure by selling your property for less than the amount you owe on your mortgage. This may be less damaging to your credit than a foreclosure. Items you need for a Short Sale or Pre-Foreclosure Sale:
Hardship Letter
Pay Stub and/or Bank Statement
Letter of Authorization
Purchase Agreement
Deed-in-Lieu of Foreclosure
As a last resort, you may be able to voluntarily transfer ownership of your property to the lender. You won’t be able to stay in your home, but it is not as damaging to your credit rating as a foreclosure. This option is available only if there are no other liens or judgments on the property.
Items you need for a Deed-in-Lieu of Foreclosure:
Hardship Letter
Pay Stub and/or Bank Statement